Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol IP address used to connect your computer to the Internet; computer and connection information.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, communications).

How do we collect information?

When you conduct a transaction on our website such as submitting a form, as part of the process, we may collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such non-personal and personal Information for the following purposes:

• To provide and operate the services;
• To provide our users with ongoing customer assistance and technical support;
• To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
• To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;
• To comply with any applicable laws and regulations.

How do we store, use, share, and disclose our site visitors' personal information?

Our company is hosted on the Microsoft Azure platform. Your data may be stored through Azure data storage, databases, and the general Azure applications. They store your data on secure servers behind the scenes. In addition to Microsoft Azure, we also use services provided by Google and Meta (formerly Facebook) for analytics purposes.

Google Analytics: We use Google Analytics to gather information about how visitors interact with our website. Google Analytics may collect information such as your IP address, browser type, pages visited, and interactions with content on our site. This information is collected anonymously and is used to improve the user experience and our website's performance. Google Analytics may set cookies on your browser or read cookies that are already there.

Meta (Facebook) Pixel: We use the Meta (Facebook) Pixel to track user interactions on our website, such as page views and actions taken on our site. The Meta Pixel collects data that helps us optimize our advertising efforts on the Meta (Facebook) platform. This data is collected and processed in accordance with Meta's privacy policy.

Please note that Google and Meta (Facebook) have their own privacy policies, and we encourage you to review them to understand how they handle your data.

By using our website, you consent to the storage, use, sharing, and disclosure of your personal information as described in this privacy policy, including our use of Google Analytics and the Meta (Facebook) Pixel for analytics purposes

How do we store, use, share, and disclose our site visitors' personal information?

Our company is hosted on the Microsoft Azure platform. Your data may be stored through Azure data storage, databases, and the general Azure applications. They store your data on secure servers behind the scenes. In addition to Microsoft Azure, we also use services provided by Google and Meta (formerly Facebook) for analytics purposes.

Google Analytics: We use Google Analytics to gather information about how visitors interact with our website. Google Analytics may collect information such as your IP address, browser type, pages visited, and interactions with content on our site. This information is collected anonymously and is used to improve the user experience and our website's performance. Google Analytics may set cookies on your browser or read cookies that are already there.

Meta (Facebook) Pixel: We use the Meta (Facebook) Pixel to track user interactions on our website, such as page views and actions taken on our site. The Meta Pixel collects data that helps us optimize our advertising efforts on the Meta (Facebook) platform. This data is collected and processed in accordance with Meta's privacy policy.

Please note that Google and Meta (Facebook) have their own privacy policies, and we encourage you to review them to understand how they handle your data.

By using our website, you consent to the storage, use, sharing, and disclosure of your personal information as described in this privacy policy, including our use of Google Analytics and the Meta (Facebook) Pixel for analytics purposes

How do we communicate with our site visitors?

We may contact you regarding any contact requests you sent to us, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

What Are Cookies?

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this may downgrade or 'break' certain elements of the site's functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not to prevent any issues.

Disabling Cookies

You can prevent the setting of cookies by denying consent when the initial cookie consent banner loads or adjusting the settings on your browser (see your browser help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

The Cookies We Set

• Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence;
• Analytics related cookies: We use analytics services to gather data about how visitors use our site. These services may set and access cookies to collect information such as page views, device details, and IP addresses. This data helps us improve our site's performance and user experience. These cookies are anonymous and do not identify you personally;
• Third Party Cookies: In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell services, it's important for us to understand statistics about how many of the visitors to our site convert to customers and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, LinkedIn, Facebook and TikTok, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you. However, if you are still looking for more information you can contact us on marketing@huelabs.uk.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at marketing@huelabs.uk.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at marketing@huelabs.uk.